Field Technical Specialist Representative - Job Purpose:
Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance; remote/on-site diagnosis of technical problems.
Field Technical Specialist Representative - Job Duties:
Interact with customers to provide and process information in response to inquiries, concerns
Provides answers to clients by identifying problems; researching answers; taking Read more
Please head over to our Career Section and have a look at our current openings. If you think you or someone you know is a fit, send them our way!
The OT Team
On October 24, OT Group was presented the 2014 Trailblazer of the Year award by the Quinte Business Achievement Award committee. OT Group was selected over 90 other nominated businesses. This is an impressive award for a couple different reasons. The first is that the nomination process is secret. Secondly, we did not win in our nominated category. The nominees from all categories are placed in the running for 3 top awards; Business of the Year, Business Person of the Year, and Trailblazer of the Read more
On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for affected AC power cords distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations, sold from September 2010 through June 2012.
HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled Read more
OT Group is excited to announce that we are now a Carbonite Silver Partner. Carbonite is a leading provider of hybrid and cloud backup solutions. Thousands of businesses across Canada, and around the world, trust Carbonite to back up and protect their data.
As a Carbonite Partner, we can provide you with award-winning, secure and reliable data protection for your whole IT infrastructure. Carbonite offers business plans that protect an unlimited number of:
-Desktops & laptops
-Servers Read more
The internet used to be for business and academic pursuits, and was mainly a tool for information and communication. It has solved many business issues with respect to correspondence, collaboration and access to information, initiating a major shift in how organizations operate. At the same time, however, it has opened the door to a multitude of new productivity and security issues. In the early days, most small and medium-sized companies did not manage their employees’ internet usage, trusting Read more
Do you think your technology partner provides you with the best value? How often do they recommend you purchase software or hardware from other sources? If your technology partner never recommends looking at outside alternatives, this article is for you.
How many times have you heard “XYZ brand has the best products on the market”? If you are like me, you have heard it a million times and you have probably said it a couple times too. The unfortunate fact is that I have yet to see any company Read more
By Sarah Daley
In the realm of office equipment, brand used to mean something. There is definitely still distinction between brands but in my opinion it is more in terms of feel than in terms of functionality, longevity or overall reliability. At the very least the gaps that used to exist between brands have narrowed significantly in the past few years. That being said, there can still be a big difference in overall satisfaction and performance of your office machines from one brand or machine Read more
By Sarah Daley
Harvey Schachter's article in the Globe and Mail March 7 2011 "Decisive Danielle or Skeptical Steve- A Guide to your customers" crossed my desk a few weeks ago and it started me thinking. When we install a new photocopier in an office environment I have noticed three distinct approaches to new technology. If you are the person who made the decision to buy, ensuring that each of these technology personality types is handled well is the key to a successful deployment.
"Adaptable Read more
If you have been paying attention to the IT world for the past few years then you have probably heard about virtualization technology. Alternatively, you may be familiar with names like Citrix Xenapp, Microsoft Hyper V and VMWare Vsphere. One of the biggest questions we get today from small and medium-sized business customers is “What is virtualization and why should I care?” The answers are often unique to each customer but I’ll try to illuminate what virtualization is and how it may help Read more